Frequently asked questions

Shopping

Payment and Shipping


Accepted forms of payment:

  • Visa, Mastercard, American Express & Discover cards
  • Google Pay
  • Apple Pay
  • Pay Pal
  • Cash-In person only, (please do not mail cash)
We do NOT accept checks at this time. We will ship your purchase anywhere in the US via USPS. FREE Shipping!




Returns & Refunds


Should the craftsmanship or material of your item fail under normal use, we will repair your item at no charge. Should the damaged material no longer be available, we will either repair your item with a similar material or replace it entirely with another item of equal value. We reserve the right to determine if an item has been abused or seen abnormal use.




Privacy Policy


We will not share your information with anyone else. Any information we collect will only be used to process your payment and if you choose, to receive quarterly email newsletters and specials on our products.




Do you have a Physical Location?


No. Please see our show schedule to find locations where we will be and follow us on Facebook.




Where are you going to be?


Please see our show schedule to find locations where you can view our work and visit with us!




Can I buy online?


Due to the one-of-a-kind nature of some of our products, not all of our products are available online. For products that are available online, pictures shown are representative of what finished product will look like due to the naturally occurring variances in nature. It is best to come see us in our booth at one of the many events we will be at. You can check our show schedule here.





Care

How do I care for my Leather Bag, Bible Cover, Cuff, Journal, Key Chain, Money Clip, or Wallet?


Occasionally wipe with a damp cloth. Clean only if the product becomes stained. We recommend using a quality leather cleaner & conditioner with a soft cloth.




How do I care for my Natural Stone Jewelry?


As General Care for your Wire-Woven Natural Stone Jewelry, we recommend washing your jewelry every few wearings with baby shampoo or a gentle dishwashing detergent such as original Blue Dawn, then rinse with warm water and dry with a lint free towel. A hairdryer set on the lowest heat setting may be used to dry in betweeen the weaving. If worn daily we recommend cleaning your jewelry once a week. If not worn daily, every 5-10 wearings. Should you become hot and sweaty while wearing your jewelry, clean more often. Keep sterling washed off & sealed in a baggie with a piece of dustless chalk to prevent tarnish. Every piece of jewelry will come with a card(s) that will provide you with information about the stone(s) in your item, as well as cleaning instructions.




What should I do if my Leather product gets wet?


If your Leather product becomes wet, do not use any type of heat source to dry it. Do not place in sun, use a hair dryer, etc. If the product is a bag or wallet, empty contents from product first. For all Leather products: Drape over a clothes hanger and allow to air dry in a climate controlled, well-ventilated area.




How do I care for my Leather Cord or Riveted Leather Bracelet?


Wipe with a clean, damp cloth. Do NOT use any cleaner, soap or leather conditioners on these products.




How do I store my Leather Product?


Only store leather in a well ventilated, climate controlled environment. Never store in a location that is subject to extreme temperature variations such as a car or non-climate controlled storage building.




Why is my product changing color?


Leather products will naturally become softer and darker over time as a result of the oils from your body transferring to the product. This is normal and not something that can be avoided. Both Leather and Wire-Woven Stone products will become lighter if left in direct sunlight or extreme heat, such as by a window, in a car, or in front of a heat vent or other heat source.





About

Do you make it yourselves?


Yes. All of our products are handcrafted by us.




How do Healing Stones work?


Healing Stones are a wonderful addition to your healthcare regimen, but they should NEVER be used against, or in lieu, of your Doctor's directions! Healing Stones help to reset the imbalances in our electro-magnetic field. Everything in nature has an electromagnetic frequency. Different mineral content creates different frequencies, so every stone has a unique impact on our bodies through our electro-magnetic field. In order to use your Stone to improve your health, simply keep it on or in close proximity to your body as much as possible to experience its healing properties.




I like the way it looks, I'm not interested in the healing properties.  Can I wear it anyway?


Yes! Healing Stone Jewelry may be (and is!) used for aesthtic purposes only. So, if you just like the way it looks, go ahead and wear it, then remove like any other jewelry!




Chakra is referenced in your Stones section.  What is Chakra?


Sanskrit (an old language traceable to 2BCE) describes the Chakra as a series of circular wheels of energy, in & around our bodies. The 7 main Chakras line up at central hubs of our nervous system along the center of our body & each is associated with specific stones to help heal the mind, body, and spirit. See our Chakras Page to learn about the 7 main Chakras.




What kind of stones do you use?


All of our stones are semi-precious, top or 1st quality stones, Grade A or above.





Custom Work

Will you create custom leather work?


In the creation of our leather work, the customer may choose from our available leathers, rivets, tooling patterns and centerpieces (if applicable). If you are interested in having a product made that you do not see here, please contact us directly by phone or email so that we may discuss the project with you.




Will you create something with a customer provided stone?


We do on occasion create a custom piece with a customer provided stone. This type of custom piece is decided on a case by case basis. It is best to contact us by phone or email to discuss the details of what you have, what you envision, and if we feel we can create what you want.